For Express Shipping Method, we'll ship through DHL Express or Fedex Express the ETA is around 7 business days after we ship.
For Standard Shipping Method, we will ship through USPS for us customers. For customers in other countries, we will use the shipping method specified by PFC Express. Tracking numbers are provided once a package is sent out.
We can ship to APO, DPO address and PO box. But we don't ship to forwarding address.
Para o Brasil🇧🇷, e obrigatoriamente que forneca o numero do CPF ou CNPJ no campo do endereco. (we are required to provide either your CPF (format: xxx.xxx.xxx-xx) or company’s CNPJ (format: xx.xxx.xxx/xxxx-xx). Otherwise, we’re not allowed to ship out your parcel.)
For Indonesia🇮🇩, we require your Indonesia Tax ID (NPWP), or ID Number (NIK-Nomor Induk Kependudukan), or Indonesia Driver’s License as per requested by DHL and Customs. Please make sure the document holder name is the same as recipient name on shipping information.
For Switzerland🇨🇭, due to the local customs situation, we’ll ask for your confirmation via email that you agree to pay VAT to the local customs before we ship your parcel out. Since we can’t get the parcel back once we shipped it out, we’re not able to compensate you anything for your order to Switzerland due to VAT issue reason.
For Mainland China🇨🇳, we require address in CHINESE, please also fill in a CHINESE name if you have one.
For Japan 日本🇯🇵, 英語情報のみ
For Korea🇰🇷, we require your personal customs code or birthday as per request by the Korean customs clearance. Put this in your order note.
Fill in your city and zip code and try to match it with DHL's system, we can only ship if your address is accepted by DHL system, fill in where ever a place as shipping origin is fine if necessary.
When will you ship the item?
We‘ll ship the item in two business days and upload the tracking number ASAP, but the time of delivery depends on local delivery speed and customs clearance, which we cannot fully control. Estimated Express Shipping method delivery times are not applicable for the following countries or regions:
- Europe, Brazil: Around 10 to 20 business days.
- Malaysia, Singapore, Thailand and Vietnam: Around 10 to 15 business days.
- Bahrain, Kuwait, Saudi Arabia, UAE: Around 10 to 20 business days .
Can you declare the parcel as a gift?
No, sorry the courier service does not accept declare as a gift for customs clearance.
VAT or import tax included?
Due to the customs policy of different destinations, we CANNOT guarantee if there is a tax for you. Our product price does not include VAT or import tax of your shipping destination. But we’ll try our best to declare a comparatively reasonable value for the product, please let us know if the customs reach out for anything, we may provide our suggestion if possible.
From our previous experience, the following destinations haven’t been charged for import tax including the U.S, Singapore, South Korea and other EU (except remote area) such as Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Hungary, Ireland, Italy, Latvia, Luxembourg, the Netherlands, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden, United Kingdom
If you have further questions, please feel free to email us at support@gfpeak, thank you.
Remote area shipping cost.
Puerto Rico, Guam, US Virgin Islands are required to pay $35 additional cost as per the quote from DHL. Shipping cost does NOT include extra costs defined as remote area shipping fees on DHL’s website, we will email to ask for $35 additional cost if your zip code is in remote area. Remote Area List here (It will automatically download a pdf on DHL, simply search your shipping destination's name and you'll see remote area code) to check.
You can provide us an alternative address which is not in DHL remote area list to avoid this cost.
Additional notice about shipping
This is the client’s responsibility to help for successful order delivery. There are several situations that the parcel will be returned to the shipping company’s country of origin warehouse:
-We will contact the client ASAP once we receive any notification from our shipping company that your parcel is stuck in the customs due to any custom clearance reasons. If the client does not provide any necessary information within 48 HOURS that is required by the customs (such as tax payment) in a timely manner. The parcel will be returned to the shipping company’s country of origin warehouse. If the client wants to re-ship the parcel, you may need to pay an additional fee (according to the bill from our shipping company). If you decided not to get the parcel at your own discretion, you may need to carry the burden for return shipping cost (according to the bill from our shipping company). We will refund retail price(not included extra shipping cost if paid when you placed your order) after the deduction of the return shipping cost.
-We will contact the client ASAP once we receive any notification from our shipping company that either delivery address or phone number is incorrect. However, if the client does not reply to our inquiry promptly, it will lead to the failure of the parcel delivery. The client may need to carry the burden of additional cost for re-delivery.
-After customer received the product, if it is not related to product quality problem and the customer wants to return the product, the customer needs to request it within 7 days upon product/parcel arrival. Once we received the product in our warehouse, we will issue a refund for the product cost.
-If it appears as "Delivered" on courier's website (e.g.: DHL) for more than 1 (one) month, the delivery details on courier's website will be deleted. The courier will not provide any compensation to us for these order, that's why we can't provide any refund if the client does not inform us to investigate the parcel via email 1 (one) month after it has been "Delivered" on courier’s website.